privacy policy.

Standard Terms & Conditions

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Return Policy

Any and all returns require an approval by management of Innovations Exhibits, Inc. All returns not pre-authorized will be rejected and returned to the customer at their expense. All authorized returns will be made on a freight-prepaid basis, including insurance, by the customer and will be subject to a 30% restocking fee. All returns must be returned in new condition and customers may also be charged for missing or incomplete items. All returns will be issued a refund less any applicable shipping and restocking fees assessed. No returns will be accepted after 30 days from the time the customer receives the item. We are not responsible for additional shipping tax, duty, or brokerage fees; these fees are non-refundable.

Order Cancellation and Refunds

Cancellations must be made before the order has shipped, if shipped, our return policy applies. All orders that have reached shipping and receiving will be considered shipped. Cancellations are subject to a 15% fee.

All refunds can take up to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided less any credit card processing fees. Cash refunds will be given only for cash payments.

Shipment

Innovation Exhibits, Inc.typically uses only UPS or USPS to ship our products. The carrier used will depend on order size, weight, and transit times. At this time we only ship to the US. Some items we sell can be shipped to APO/AE addresses, but are limited to the USPS size restrictions. If your delivery needs fall outside of the standard delivery methods, we can quote it upon the request of the customer. If you are not at home at the agreed time of delivery, you may be charged a re-delivery fee equal to your shipping charge.

Customers will receive shipping tracking information to the email listed with their order once the product has been processed for shipping. Please enter a valid email address upon checkout. Also, your order may be processed outside of normal shipping carrier business hours and the item may not ship until the following business day.

Shipment shortages and damages must be claimed against carrier/freight company at the time of delivery. Customer must note the claim on the bill of lading/freight bill at the
time of delivery and request an inspection by the carrier immediately. All shortages within boxes must be reported to Innovation Exhibits, Inc.within seven days of receipt of shipment. No claims will be allowed thereafter. Do not deduct claimed shortages from invoices when making payment. Credit memo(s) will be issued when the carrier pays the claim. Deductions taken without referencing a credit memo will not be honored.

We cannot guarantee any delivery dates but provided with enough notice we will try to meet your deadlines. Our lead times can fluctuate depending on the material availability, stock and current demand. If you would like a better estimated shipping date, please contact us directly. Phone:1-800-235-8846 or Email:mgable@innovationexhibits.com

Pricing

Prices and terms herein supersede all previous pricing. Prices are subject to change without notice.

Warranty

Innovation Exhibits offers the original purchaser a 30 day warranty from defects in material and workmanship from the original date of purchase. Due to the intended use of our product, our warranty does not cover product damaged sustained from mishandling or misuse of the product.

This warranty does not cover shipping damage, misuse, mishandling, or product modifications. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products purchased. Warranty claims cannot be determined until goods are inspected. Please also DO NOT use any chemicals, even those meant to protect the product, on the product without consulting Innovation Exhibits. Failure to do so will void your warranty (warranty will be voided under product modifications).

Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product; all names of customers are held in a database for reference. All returns will be checked, and any modifications made to any of these products will void the warranty.

Disclaimer and Limitation of Liability:

Innovation Exhibits, products are designed to be sold as preventative and informational accessories and should not be relied upon solely as protection outside following mandates and cleaning protocols. The buyer assumes all risk and liability whatsoever resulting from the use of said products. Innovation Exhibits reserves the right to redesign or discontinue products at any time without prior notice.This limited liability gives specific legal rights. You may also have other rights that may vary from state to state or from county to county. You are advised to consult applicable state or county laws for a full determination of rights.